TERMS OF USE FOR THE WEBSITE www.hatziyiannakiskis.gr

Terms of Use, concerning prospective wholesale clients, outside Greece, of the Company “DRAGÉES HATZIYIANNAKIS S.A.”

These Terms and Conditions apply to the goods sold by “KOUFETOPOIIA S.A.” from its online store www.hatziyiannakiskis.gr (hereinafter referred to as the “COMPANY”).

The Seller is the Company DRAGEES HATZIYIANNAKIS S.A located in Piraeus, Attica, at 70Β Thivon Ave., with a General Commercial Register Number. 112905208000, VAT: 094333107 e-mail: info@hatziyiannakis.gr, telephone: +302104202962.

Products sold in the online store: sugar dragées, chocolates, chocolate truffles, sprinkles etc.
In the future, other related categories of products or services may be added. We will make sure to keep you informed.

Sales location: The Company’s headquarters

Jurisdiction of Courts: The Greek courts shall have jurisdiction over any dispute arising from or in connection with this agreement, both in terms of subject matter and place. The company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store, and undertakes to inform users of any modifications and any changes, through the website of this online store. Any change in terms, policies, prices, etc. will not affect completed orders that are in the process of being shipped or delivered.

General Statement:

The sale of goods offered through the online store is intended for wholesale customers. The contract is addressed exclusively to merchants and commercial companies, since its object is, as mentioned above, the wholesale sale of goods. For this reason, the provisions of articles 2 and 3 of Code of Books and Data of the Greek Tax Authority, where wholesale sale is defined as the sale of goods and the provision of services to another entrepreneur and to the persons mentioned in paragraphs 3 and 4 of article 2 of the said Code, for the exercise of their profession or the fulfillment of their purpose, the sale of goods and the provision of services outside the country, as well as the sale of import rights.

The names, images, logos and distinctive features that represent the online store or third parties with which it has a contract, as well as the products or services they offer, are exclusive trademarks and distinctive features of www.hatziyiannakis.gr and ” DRAGEES HATZIYIANNAKIS SA and are protected by Greek, Community and international laws on trademarks, industrial, intellectual property and unfair competition.

The user’s access to this website should in no way be construed as a grant of any license or right to use any symbols, words, images, graphics, photographs, designs, text, services and products displayed, which require the prior written consent of us or any third-party owner.

The Business to Business (B2B) section of the e-shop

To enter our e-shop, the site user must click on the relevant B2B field. There, if the user is entering for the first time, the user must fill in the special platform “B2B REGISTRATION REQUEST” and click send. The relevant department of the Company receives the request and evaluates whether the user meets
the requirements to be considered as a B2B partner. Upon successful evaluation of the Registration Request, the company grants Access Codes to the e-shop. These codes are simple and we encourage the
user to change them and keep them handy for each time you log in with your “credentials” to the e-shop.

What do we mean by the term “prospective wholesale client outside Greece”

Our company applies the following commercial policy for “wholesale customers outside Greece”.
The particularity of our products, as well as the difficulties we often face in shipping outside of Greece, have led us to establish specific practices and agreements.
This is the main reason we initially ask you to fill in the Special Expression of Interest Form. Our specialized Partner from the sales department will contact you to develop our cooperation.

Preparation of the sales proposal

The confirmation of receipt of the purchase proposal, which is automatically sent immediately after the order is placed, certifies that the customer’s order has been received by the Company, but does not in itself constitute acceptance of the customer’s purchase proposal.
The acceptance of the proposal for purchase will only take place after the statement of acceptance of the proposal from the company’s side, which will be sent with a newer electronic message confirming the order.
The cost of transportation from our headquarters (or from the warehouse) to the address you wish should also will be calculated and appeared separately on the invoice, proforma and final.
The customer must read and is required to agree and accept the application of these Terms of Use and the Privacy Policy regarding the Protection of Personal Data in order to complete the process.

Product Availability

We make every effort to update our online store regarding the availability of our warehouse. However, in the event that the products ordered are not available, despite the fact that they appear as such, the Company reserves the right not to accept the specific order and, consequently, not to complete the sale. The customer will be informed accordingly. Any payments will be refunded to the customer immediately and without undue delay, in the same way the customer chose to make the payment, unless otherwise agreed (if for example the customer wishes us not to refund the amount, but to keep it for a future purchase). Any other agreement – except for the immediate refund by the Company – will be confirmed by sending an e – mail .
We take every technical and organizational measure regarding the indication of the correct price on the products, or the quantity per unit of measurement. It is possible that by mistake, due to a human or technical factor, an incorrect price will be listed, which obviously could not correspond to a usual or average sale price of the respective product. In such a case, the customer will be informed accordingly. Payments of the customer pending or executed payments will be cancelled. Any payments will be refunded to the customer immediately and without undue delay, in the same way that the customer chose to make the payment, unless otherwise agreed (there is for example the possibility, if the customer wishes, not to refund the amount and to set off with future market). Any other agreement – except for the immediate refund by the Company – will be confirmed by sending an e – mail .
We strive for the correctness and correct display of the products. However, there is the possibility of small deviations in the colors, which may be due to the lighting during the photography, or even to the resolution of the user’s screen. If you’re not sure, don’t hesitate to ask us.

Receive Order – Execution

The delivery time of an order is being calculated upon the confirmation of the order which is done by the payment. The order is included in the production planning upon the payment confirmation.
If the customer does not receive the product after receiving the notification to send and despite the relevant notification from the carrier, the Company reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note, which will be paid by the Company in the same way that the customer paid the price, minus any handling/shipping costs.

Minimum Order

Outside Greece, the minimum order amount is products weighing at least 240 kilograms.

Delivery of Products

The products are delivered by shipping to the place of choice. We should inform you that in some cases, where it is not possible to deliver the order to the place of choice, we will make sure to deliver to the closest possible point

The shipment to the place of your choice

In any case, the shipment is selected to the place chosen by the customer, the product is delivered to an external partner for transport and delivery to the customer and the customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the customer’s order. Our calculation of the weight of the order – where this has a role in the costs – is based on the official forms accompanying the products.
However, the matter of the place of dispatch of these concerns the customer. Any incorrect entry by the customer and, as a result, incorrect calculation of shipping costs is not borne by the Company, but by the customer.
Delivery and return costs: the buyer chooses the transport company that will carry out the shipment and bears the transport costs.
Ιf the customer wishes, we can ship the order with our external partners (reliable transport companies), with a corresponding charge, plus the value of the order. Payment of the total amount by the customer is also upfront.

Return policy

Our goods are food and delicate ones at that. It is understood that it is not our intention to accept their return.
In the event that it is found upon receipt that the product is defective, the buyer must notify the Company in writing, with photos showing the extent of the damage, to the customer service department at the email contact address. We have the ability, through our advanced product “traceability” systems, to identify a possible defective batch of products.
If the damage is due to faulty security measures during transport, then the carrier is responsible.

Payment

All prices in our online store are in euros.
Upon completion of the order process, the customer must proceed with the payment process, by bank deposit to the account that we will indicate.
In the event that a refund is required, this will be carried out by the Company in the same way as the customer paid the price, unless otherwise agreed with the customer, without fault or unjustified delay.

Retention of ownership

The products remain the property of the Company until the final, full and complete payment of the price to it.

Confidentiality of Transactions

Privacy is taken for granted. The same basic principles that govern traditional
transactions also apply in the case of e- commerce . All information transmitted by the user/member to the Company is confidential. The company has taken all the necessary measures so that they are used only to the extent that this is deemed necessary in the context of the services provided. Some of
the measures taken are the following:

Only authorized employees have access to your transaction information and only, when necessary, e.g. to process your requests.

The Company does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority .

In any case, our online store in no way discloses or makes public your personal data and the information you entrust to us. The personal data that you make available to us by registering as a member is used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.

Privacy Notice on the automated processing of profiling

An IP address – Internet Protocol address (IP address – Internet Protocol address) is a unique number used by devices on a computer network that uses the Internet Protocol standard to identify and communicate with each other.

As mentioned above, the fact that you are connecting to our website, from an IP “outside of Greece”, leads you to a special area of the site, addressed to Commercial Customers from abroad.

According to the GDPR and specifically what is provided for in Article 22:
1) The “Data Subject” has the right not to be subject to a decision made solely on the basis of automated processing, including profiling, which produces legal effects concerning him or her significantly affects in a similar way.
2) Paragraph 1 does not apply when the decision: a) is necessary for the conclusion or performance of a contract between the data subject and the “Data Processor”, b) is permitted by Union law or state law member to which the “Data Controller” is subject and which also provides for appropriate measures to protect the rights, freedoms and legal interests of the “Data Subject” or c) is based on the express consent of the “Data Subject”.
3) In the cases referred to in paragraph 2 items a’ and c’, the “Data Processor” applies appropriate measures to protect the rights, freedoms and legal interests of the “Data Subject”, at least the right to ensure human intervention on the part of the “Processor”, expressing an opinion and contesting the decision.
4) The decisions referred to in paragraph 2 are not based on the special categories of personal data referred to in Article 9 paragraph 1, unless Article 9 paragraph 2 letter a or g applies and appropriate measures are in place. Processing of this kind is done solely for your convenience, given the fact that
we follow a different commercial policy for commercial customers of the online store located outside of Greece. We wish to use solely automated decision- making processes for contractual purposes, because we believe it is the most appropriate way to achieve the objective.

We promise that we will not use the prior identification of your IP for other purposes.

When you visit www.hatziyiannakis.gr and especially in the B2B field, in order-to-order products, but also to ensure the possibility of communicating with you so that we can inform you about our new products, you will be asked to declare information regarding the company represented (name, telephone, e-mail address , etc.). Any personal data that you declare anywhere on the pages and services of the website are intended solely for the purpose of ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of Regulation 679/2016 (GDPR ) but also of Law 4624/2019 regarding the protection against processing of personal data, as it applies each time. See also our relevant Privacy Policy:

Final Provisions

In case of non-application of any term of this agreement, the others remain in full force and effect. For the resolution of any disputes arising from the visit or use of this website, disputes that will arise from the drawing up of a sales contract through this website, the Courts of the company’s headquarters, in accordance with Greek Law, shall be settled.

This agreement was last updated in July 2024.