TERMS OF USE FOR THE WEBSITE www.hatziyiannakiskis.gr

TERMS OF USE OF THE WHOLESALE STORE OF THE COMPANY “KOUFETOPOIIA HATZIYIANNAKIS S.A”

These Terms and Conditions apply to the goods sold by “KOUFETOPOIIA S.A.” from its online store www.hatziyiannakiskis.gr (hereinafter referred to as the “COMPANY”).

The Seller is the Company “KOUFETOPOIIA HATZIYIANNAKIS S.A.” with the distinctive title “DRAGEES HATZIYIANNAKIS S.A.”, located in Piraeus, Attica, at 70Β Thevas street, with a General Commercial Register Number. 112905208000, VAT: 094333107 e-mail: info@hatziyiannakis.gr, telephone: +302104202962.

Products sold in the online store: sugar dragées, chocolates, chocolate truffles, etc. In the future, other related categories of products or services may be added. We will make sure to keep you informed. We encourage you to subscribe to our mailing list to be the first to know about offers and products.

Sales location: The Company’s headquarters

Jurisdiction of Courts: The Greek courts shall have jurisdiction over any dispute arising from or in connection with this agreement, both in terms of subject matter and place.

General Statement:

The sale of goods offered through the online store is intended for wholesale customers. The contract is addressed exclusively to merchants and commercial companies, since its object is, as mentioned above, the wholesale sale of goods. For this reason, the provisions of articles 2 and 3 of the Code for Books and Records, where wholesale sale is defined as the sale of goods and the provision of services to another entrepreneur and to the persons mentioned in paragraphs 3 and 4 of article 2 of the said Code, for the exercise of their profession or the fulfillment of their purpose, the sale of goods and the provision of services outside the country, as well as the sale of import rights.

Indeed, our sales are aimed at companies or professionals who market our products and their use. This is the main reason why we initially ask you to complete the Special Expression of Interest Form. A specialized sales representative will contact you to develop our collaboration.

The company reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store, and undertakes to inform users of any modifications and any changes, through the website of this online store. Any change in terms, policies, prices, etc. will not affect completed orders that are in the process of being shipped or delivered.

The names, images, logos and distinctive features that represent the online store or third parties with which it has a contract, as well as the products or services they offer, are exclusive trademarks and distinctive features of www.hatziyiannakiskis.gr and ” KOUFETOPOIIA HATZIYIANNAKIS S.A ” and are protected by Greek, Community and international laws on trademarks, industrial, intellectual property and unfair competition.

Your access to this website should in no way be construed as a grant of any license or right to use any symbols, words, images, graphics, photographs, designs, text, services and products displayed, which require the prior written consent of us or any third – party owner.

The Business to Business (B2B) section of the e-shop

To enter our e-shop, the site user must click on the relevant B2B field. There, if he/she is entering for the first time, he/she must fill in the special platform “B2B REGISTRATION REQUEST” and click send. The relevant department of the Company receives the request and evaluates whether the user meets the requirements to be considered as a B2B partner.

Granting Access Codes

Upon successful evaluation of the Registration Request, based on the information provided in the General Statement, the company grants Access Codes to the e-shop. These codes are simple and we encourage you to change them and keep them handy for each time you log in with your “credentials” to the e-shop.

Placing an Order

Once the “Complete Purchase” field is clicked, the customer submits a purchase proposal for the goods in their cart.
The confirmation of receipt of the purchase proposal, which is automatically sent immediately after the order is placed, certifies that the customer’s order has been received by the Company, but does not in itself constitute acceptance of the customer’s purchase proposal.
Acceptance of the offer for purchase will only take place after the declaration of acceptance of the offer on the part of the company, which will be sent with a newer e- mail order confirmation with confirmation of dispatch or confirmation of readiness for collection from the store (if the buyer chooses this option).
The customer must read and is required to agree and accept the application of these Terms of Use and Privacy Policy on the Protection of Personal Data in order to complete the process.

Availability of products

We make every effort to keep our e-shop up to date with regard to the availability of our warehouse. However, in the event that the products ordered are not available, despite the fact that they appear as such, the Company reserves the right not to accept the order in question and, consequently, not to draw up the sale. The customer will be informed accordingly. Any payments will be refunded to the customer immediately and without undue delay, in the same way that the customer has chosen to make the payment, unless otherwise agreed (for example, if the customer wishes us not to refund the amount, but to retain it for a future purchase). Any different agreement – other than an immediate refund from the Company – will be confirmed by e-mail.
With regard to the products shown as available “on request”, the customer will be informed if and when the products will become available and consequently, their delivery will be possible.
We take every technical and organizational measure to ensure that the correct price is indicated on the products, or the quantity per unit of measurement. It is possible, by mistake, due to human or technical factor, that an incorrect price may be indicated, which obviously could not correspond to a normal or average selling price of the product concerned. In such a case, the customer will be informed accordingly. Payments to be made by the customer or payments made by the customer will be cancelled. Any payments will be refunded to the customer immediately and without undue delay, in the same way as the customer chose to make the payment, unless otherwise agreed (there is for example the possibility, if the customer wishes, not to refund the amount and to offset it against a future purchase). Any different agreement – other than an immediate refund from the Company – will be confirmed by e-mail.
We strive for correctness and correct representation of the products. However, it is possible that there may be slight deviations in coloration, which may be due to the lighting during the photography, or even the resolution of the user’s screen. If you are not sure, please do not hesitate to ask us. We make every effort to fulfill your order promptly. However, there is a possibility of delays for reasons beyond our control:
1. The product may be delayed in shipping from our supplier. In such a case, we will contact you to ask if you would like us to deliver the order without this product or to suggest an alternative. We will send you this item as soon as we receive it in our warehouse.
2. The product you ordered is not available. There are cases where the supplier suddenly and without notice announces that they are discontinuing a product that is already in our online store. We will contact you immediately to find all possible solutions.
3. Extreme weather events or strikes, as well as any cases of force majeure, which may affect the transport and delivery of your order.
4. Cases where it is impossible to contact you by phone or email due to incorrect information you provided when placing your order.

Order Reception – Fulfillment

The processing of orders received by the Company takes place from Monday to Friday, from 08:00 to 15:00 hours. The processing of orders submitted after 15:00 hours on working days, Saturdays, Sundays and holidays will be considered as submitted on the next working day. The execution of the received order shall be carried out within 48 hours of its receipt.

Within Attica the handling and delivery is done by the company’s trucks. These trucks comply with all the specifications of safe transport, in all seasons and under any weather conditions, to avoid the deterioration of our products.

Outside Attica, transport and delivery is carried out by our partner carriers, and the cost is borne by the buyer. The partners we have chosen meet the requirements we have set for our company’s trucks. In any case, the buyer is responsible for the products ordered, after delivery to the carrier. The delivery time of an order may be affected by the payment method chosen by the customer (e.g. the time to complete and display the bank transfer may vary depending on the Bank (usually 2-3 working days).

In the case in which the customer can choose to transport by his own means and costs, then the products are transported at his own risk, and are treated by the Company as “collection from headquarters”.

The transport partner will contact the customer by telephone in order to arrange the exact delivery time.

To receive the order, the customer will show the external carrier partner the confirmation of the order and notification of shipment, as well as an official identification document (such as an identity card, passport or driver’s license). It should be noted that, as after delivery of the products, the risk passes to the customer, he must check the products received by the customer upon receipt, as by signing the receipt he confirms that he has correctly received the products of his order.

If the customer does not receive the product after receiving the notice for shipment and despite the relevant notice from the carrier, the Company reserves the right to withdraw from the sale. In such a case, the customer will receive a credit note, which will be settled by the Company in the same manner in which the customer made the payment of the price, less any transport/shipping charges.

Under no circumstances is delivery or receipt permitted to or from a minor, nor upon authorization. The Company explicitly reserves all its rights, including the right to deem the sale void or to withdraw from it.

Minimum Order

Within Greece, the minimum order amount is a carton package containing products ranging from 9 to 12 kilograms in weight (depending on the product). This minimum order requirement does not apply to Athens and Thessaloniki.

Outside Greece, the minimum order amount is products weighing at least 240 kilograms.

Delivery of Products

Products are delivered in two ways: by Pickup from our headquarters or by Shipping to the chosen location.

A. Pickup from our headquarters

This method of pickup is FREE.
However, there are rules and special arrangements. The buyer must declare from the outset that they wish to personally pick up the product they purchased from our headquarters (and warehouse). Pickup must be completed within five (5) working days from the notification by us that the order is ready for pickup.
Our headquarters operates for pickup from Monday to Friday, from 09:00 in the morning to 15:00 in the afternoon. Please also take into account holidays and festivals, as well as possible periods (e.g., summer vacations) during which pickup from our headquarters will not be possible. Our website prominently displays the operating hours and days of the week during which we can serve you.

It is emphasized that, as the risk passes to the customer upon receipt of the products, they must inspect the products received upon pickup. By signing upon receipt, they confirm that they have correctly received the products of their order.

Please note that after the products are received, the risk is transferred to the customer, who must inspect the products upon receipt. By signing upon receipt, the customer confirms that they have correctly received the products of their order.

B. Delivery to your chosen location

The second delivery method is to ship to the location you choose. If the delivery location is within Attica, then the delivery is made with our company’s trucks.

Delivery Outside Attica. If the delivery is outside Attica, then the transport is carried out by our partners (transport companies) that serve the destination. In this case, there is a charge, depending on the destination.

Delivery Times. As long as the goods are available, they are scheduled for shipment after 48 hours. If they are not available, they are sent as agreed.

Shipping Costs. In any case, when delivery to the place chosen by the customer is chosen, the product is delivered to an external partner for transport and delivery to the customer and the customer is informed electronically that the product is ready for shipment. The shipping costs are calculated based on the customer’s order. Our calculation of the order weight – where this plays a role in the costs – is based on the official forms that accompany the products.

Customer Responsibility for Delivery Address. However, the issue of the place of delivery of these is the customer’s responsibility. Any incorrect entry by the customer and, as a result, incorrect calculation of shipping costs is not borne by the Company, but by the customer.

Delivery and Return Costs. The buyer chooses the transport company that will carry out the shipment and bears the transport costs.

Return policy

Our products are food and are therefore perishable. It is understood that it is not our intention to accept their return.

Defective Products. In the event that it is found upon receipt that the product is defective, a written notification from the buyer to the Company follows, with the sending of photographs showing the extent of the damage, to the customer service department at the email address of communication. We have the ability, through our advanced “traceability” systems for our products, to identify a possible batch of defective products.

Inspection and Resolution. In any case, our partner-seller will try to immediately come to your premises and inspect the product himself and assess the extent of the damage.

Responsibility for Damage During Transport. If the damage is due to inadequate safety measures during transport, then the carrier is responsible.

Payment

All prices in our online store are in euros and do not include the legally required VAT, which is calculated additionally, and before completing the order.

Upon completion of the ordering process, the customer can choose the payment method indicated, namely cash on delivery, by credit card, or by electronic bank transfer.

Transactions over €500.00 cannot be conducted in cash, so cash on delivery cannot be selected in this case.

The data entered by the customer during an electronic payment process is not verified, processed, or stored by the Company, but by the respective provider and/or payment server. Credit cards are accepted. The modern Secure Socket Layer (SSL) method is used to encrypt the data.

If payment is made by electronic bank transfer through one of the cooperating Banks of the Company, in which the Company holds a bank account, the order is completed upon the simultaneous appearance of the bank transfer to the bank account of the Company, made by the customer. The completion and appearance time of the bank transfer may vary depending on the Bank. If the deposit is not made within 3 working days, the order is automatically canceled.

In the event of a refund, it will be processed by the Company in the same manner as the customer made the payment, unless otherwise agreed with the customer, without undue or unjustified delay.

Ownership retention

The products remain the property of the Company until their price is fully and completely paid.

Transaction Privacy

Privacy protection is considered paramount. The same basic principles governing traditional transactions apply to e-commerce. All information transmitted from the user/member to the Company is confidential. The company has taken all necessary measures to ensure that they are only used to the extent necessary within the scope of the provided services. Some of the measures taken include:

Only authorized employees have access to your transaction information and only when necessary, e.g., to process your requests.

The Company does not disclose customer information and their transactions unless authorized by you in writing or required by a court order or decision of another public authority.

In any case, our online store does not disclose or publish your personal data and the information you entrust to us in any way. The personal data you provide to us upon your registration as a member are used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.

Data Protection

When your visit to www.hatziyiannakis.gr, particularly in the B2B section, to order products and to ensure that we can contact you to inform you about our new products, you will be asked to provide information about the business you represent (name, phone number, email address, etc.). Any personal data you provide anywhere on the website’s pages and services are intended exclusively for ensuring the operation of the respective service and may not be used by any third party without complying with the provisions of Regulation 679/2016 (GDPR) and Law 4624/2019 on the protection against the processing of personal data, as applicable each time. See also our Privacy Policy for more information:

Final Provisions

In the event that any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck from this agreement and the remaining provisions shall remain in full force and effect.

Dispute Resolution: Any disputes arising out of or in connection with the use of this website or any contract for the sale of goods or services formed through this website shall be governed by and construed in accordance with Greek law and shall be subject to the exclusive jurisdiction of the courts of the company’s registered office.

This agreement was last updated in April 2024.